Returns, Replacements & Refunds Policy

At Nise Things Shoppe, every item is made especially for our customers, after their order is placed. Because our products are made to order, we cannot accept returns or exchanges for choosing the wrong size or color, or because a customer changes their mind.

Please review the product description, size chart, color selection, personalization details, and shipping address carefully before submitting your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.

Email hello@nisethingsshoppe and include:

• Your name and order number

• A description of the problem

• Clear photographs showing the entire item and the issue

• A photograph of the packaging and shipping label, when applicable

If more than one item is affected, please include a photograph showing all affected items together.

After reviewing your claim, we may offer a replacement or refund when appropriate. Please do not return an item unless we provide return instructions.

Size and Color Exchanges

We cannot offer free replacements or exchanges when the correct product was delivered but the customer selected the wrong size or color.

Please check the size chart included with the product listing before ordering. Minor measurement differences of less than one inch are not considered manufacturing defects.

Product colors may also appear slightly different depending on your screen settings and the printing process.

Personalized Products

Please carefully check all names, initials, dates, photographs, and other personalization details before placing your order.

We cannot replace or refund a personalized item when it was produced according to the information submitted with the order. If we made an error or the product arrived defective, please contact us using the instructions above.

Embroidered Products

Small variations in embroidery—including slight differences in stitch density or texture, visible backing inside the garment, and the simplification of very small text, gradients, or fine details—are normal characteristics of embroidered products and are not considered defects.

Direct-to-Garment Printed Products

Some newly printed garments may have a temporary odor or visible pre-treatment marks. These normally disappear after the first wash.

For best results, wash the garment inside out in cold water and tumble dry on low. Do not expose a pre-treated garment to direct sunlight before its first wash.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

We cannot guarantee a free replacement or refund when an order is returned, delayed, lost, or delivered incorrectly because an incomplete or incorrect address was provided. If the package is returned to the production facility, reshipping charges may apply.

Please contact us as soon as possible if you notice an address error. Once an order enters production or ships, we may be unable to change it.

Lost Packages

Before reporting an order as lost, please:

1. Confirm that the delivery address entered with the order is correct.

2. Check the tracking information.

3. Contact your local post office or delivery carrier.

4. Check with members of your household and nearby neighbors.

For U.S. domestic orders, a package may be treated as lost if it has not arrived within 30 calendar days. For international orders, it may be treated as lost if it has not arrived within 45 calendar days.

Please contact us within seven days after the applicable period ends so that we can investigate the shipment. If the package is confirmed lost and no address or customer error occurred, we may provide a replacement or refund.

Order Cancellations

Because orders are sent into production shortly after they are placed, cancellations are not guaranteed. Please contact us immediately if you need to request a cancellation.

If production has already begun, the order cannot normally be changed or cancelled.

How to Contact Us

For assistance with an order, email:

hello@nisethingsshoppe.com

Please include your order number and all relevant photographs. We will review your request and respond as soon as possible.

Nothing in this policy limits any consumer rights that cannot legally be excluded in the customer’s location.

Special Conditions for Curated TikTok Finds

Products in our Curated TikTok Finds Collection are sourced from carefully selected third-party suppliers. Therefore, their return, replacement, and delivery conditions differ from those of our made-to-order products.

Returns Without a Product Defect

If you wish to return an eligible TikTok Finds product for a reason unrelated to damage or quality, you must contact us within 3 days of receiving it.

To qualify for consideration, the product must be:

• Unused, unworn, and in its original condition

• Returned with its original packaging, tags, accessories, and components

• Approved for return before it is shipped

Customers are responsible for all return shipping expenses. Original shipping fees, taxes, customs charges, and other related costs are non-refundable.

Please do not return an item without first contacting us and receiving return authorization and instructions. Unauthorized returns may not be accepted. We strongly recommend using a trackable shipping service, as Nise Things Shoppe cannot guarantee receipt of an untracked return.

A refund is not guaranteed until the returned product has been received and inspected. Items showing signs of use, misuse, damage, missing parts, or alteration may be refused.

Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order immediately after delivery. If a product arrives damaged, defective, incorrect, or with missing parts, contact us within 14 days of delivery.

Your request must include:

• Your name and order number

• A clear description of the problem

• Clear photographs showing the entire product and the affected area

• A photograph of the packaging and shipping label

• A video if photographs do not adequately demonstrate the problem

• Measurement photographs for size-related manufacturing errors

After reviewing the evidence, we may offer a full or partial refund, replacement product, or replacement part, depending on the nature of the issue.

Minor imperfections that do not affect the product’s appearance or function—such as loose threads, slight wrinkles, or very small scratches—may not qualify for a full refund or replacement. Damage limited to the outer shipping box does not qualify when the product itself is undamaged.

Delivery and Tracking Issues

Customers must provide a complete and accurate delivery address and monitor the tracking information for their orders.

Refunds or free replacements may not be available when delivery fails because of:

• An incorrect or incomplete address

• An unknown recipient or incorrect telephone number

• Refusal of the package

• Failure to collect the package from the carrier or post office

• An unavailable or unsafe delivery location

• Unpaid customs duties or failure to complete customs clearance

When tracking shows that a package was delivered, the order will generally be considered fulfilled. If you cannot locate it, first check with members of your household, nearby neighbors, the delivery carrier, and your local post office.

We may require an officially stamped non-delivery confirmation from the local post office before submitting a claim. Carrier investigations can take several weeks, and a refund or replacement cannot be guaranteed when tracking confirms delivery.

Cancellations

TikTok Finds orders may only be cancelled before the supplier begins processing them. Please contact us immediately if you need to request a cancellation.

Cancellation is not guaranteed. Customized, personalized, print-on-demand, pre-order, or specially sourced products cannot normally be cancelled after payment.

How to Request Assistance

Email hello@nisethingsshoppe.com

When returning any product. Include your order number, explanation, and all required photographs or videos.

Nise Things Shoppe will review each request and provide the applicable instructions. Products must not be returned to the address shown on the original shipping package unless we specifically instruct you to use that address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nisethingsshoppe.com